Whereas there are a lot of success elements to creating and working a profitable enterprise – from laying out frameworks to executing methods and aligning work with organizational objectives – consumer relationships are paramount.
This has been central to the private philosophy of Alice Quek, Head of Non-public Purchasers for the Asia area at main company, non-public consumer, and fund providers supplier, Hawksford.
With deep-rooted experience in consumer advisory work, in addition to rising current enterprise in banks and belief corporations, Alice performs a basic function in creating new markets, whereas deepening current consumer and middleman relationships.
At Hawksford, Alice leads the non-public consumer enterprise in Asia and handles a big variety of excessive and ultra-high web price people (HNWIs) and their households, offering them with assist and recommendation to handle their property, shield their wealth and facilitate its harmonious switch to the subsequent technology.
The globalization of wealth has unlocked an enormous variety of potential funding alternatives as households search a extra customized and complex strategy to the administration of their property. The brand new technology of wealth homeowners have very totally different priorities and funding philosophies to earlier generations, so understanding and understanding the consumer has by no means been of larger significance.
This has been a central pillar of Alice’s profession and he or she has developed and refined this strategy to partaking along with her shoppers and creating robust connections to make sure she will be able to ship bespoke succession and legacy planning options which might be tailored to fulfill their distinctive wants.
She notes: “I’ve identified a few of my shoppers for greater than 20 years, and I’ve educated them on the developments within the monetary providers trade and the way varied sectors throughout the trade can work collectively to higher meet their wants.”
A Studying Tour
Motivated by Singapore’s founding father, Mr. Lee Kuan Yew, Alice was taught self-discipline and resilience from a younger age. When Alice first stepped into management roles in a global non-public financial institution in Singapore 13 years in the past, she constantly cultivated a number of groups to develop new enterprise markets.
Nonetheless, as management kinds advanced over time – from the traditional-hierarchy-based construction to the present servant management type – Alice understands the important thing to good and efficient management is managing folks’s emotions and feelings, empathically steering the enterprise in direction of its goals.
Alice mentions that as a enterprise chief, the largest problem she confronted was hiring appropriate candidates. Each enterprise’ success depends upon placing collectively the fitting workforce who will develop synergies among the many varied enterprise models. That’s the reason she stays up to date on trade developments and is all the time open to solutions on how and the place to make operational enhancements.
Alice joined the monetary providers trade with levels from the College of Melbourne and Nanyang Technological College, beginning out in client, progressing into non-public banking and now working within the non-public wealth sector.
Hawksford helps its shoppers by taking over the burden of regulatory, monetary, and tax compliance, company governance, and reporting obligations. The non-public consumer workforce offers worldwide and multi-generational succession planning options to households with various wealth switch necessities.
Regardless of the breadth of labor, all exercise is underpinned by the corporate’s dedication to retaining shoppers on the coronary heart of every thing they do and ‘Pondering Past Tomorrow’.
Alice believes that these are values which were instrumental in creating significant and productive relationships and interactions with each shoppers and intermediaries.
By instilling and selling these values throughout the corporate, it additionally creates a intently aligned tradition which helps construct worker confidence, bolstering the sensation of what the corporate can obtain and the way its goals are higher met as a workforce.
This tradition additionally resonates strongly with shoppers, showcasing experience and confidence earned by means of expertise, finally strengthening the notion of Hawksford and its groups as trusted advisors.
Embracing Expertise and Innovation
Alice believes that understanding the broader trade is essential to having the ability to give the very best recommendation and constructing a robust rapport with shoppers.
One impossible-to-ignore development is the continuing integration and evolution of fintech, and over the subsequent decade she expects the adoption of synthetic intelligence to play a key function sooner or later improvement of the sector.
That is an space the place Alice feels Hawksford is especially robust, and into which the corporate has made important funding on its journey to consistently enhance the supply of its providers, from preliminary pitches to ongoing and longstanding consumer relationships.
With a robust tradition based on enthusiasm, ambition and entrepreneurialism, Hawksford just lately adopted a hybrid working atmosphere, empowering its folks to use these qualities and ship clever and artistic options to its shoppers.
Collectively, this can place the corporate properly for the long run, guaranteeing that the enterprise operates extra effectively to remain forward of the curve, putting it to reply shortly to rising market alternatives.
It’s the consistently evolving nature of the trade that Alice finds most interesting, and is one issue that she believes will lead her to stay within the monetary providers sector, the place she intends to proceed rising and creating her experience.
Alice’s objectives at Hawksford are to assist the enterprise in reaching its aspiration of changing into the market chief in every of its varied enterprise sectors, the popular alternative for shoppers, and the accomplice of option to its intermediaries.
That is the place Alice believes that she will be able to add the best worth, creating robust and enduring relationships with the subsequent technology of wealth homeowners who’re extra entrepreneurial and fewer risk-averse than the earlier technology, and for whom model new funding methods will probably be required.
Alice advises aspiring entrepreneurs to grasp each the broader monetary providers trade and their particular sector of alternative inside and outside with a purpose to make sure you’re attracting and retaining the perfect expertise. She says, “Develop a compelling human useful resource technique to rent the fitting candidates, lead them in direction of reaching the corporate’s goals and objectives, and encourage a pure inclination in direction of partaking with folks from all walks of life.”
Alice concludes by reemphasizing that the trade is all about folks. It’s important to interact properly with folks, to take the time and make investments the sources to grasp their wants and develop options that constantly meet and exceed their expectations.